Refunds & Returns
ONLINE ORDERS RETURN POLICY
Sale or discounted items are non-refundable / non-exchangeable.
We do not refund or exchange due to 'change of mind'.
We will refund if the item purchased is faulty, provided it is not due to wear and tear, and is due to a manufacturing fault. This will be assessed and determined upon the return of the item. The item must be returned in the original packaging.
All goods must be returned in the same condition as they were sent, including all tags, stickers, shoe box, etc. If not, the item will be sent back to the customer.
All postage costs are to be paid by the customer. However, in the circumstance where the item is deemed faulty, you will be refunded the return postage cost. In the event of exchange, prior to receiving your new item, you will be contacted and required to pay $10 for postage.
The product can only be returned within a 15 day period. We are not responsible for your package whilst in transit to our head-office, please ensure it is packed securely.
Do not send any returns to Sunset prior to speaking to a Customer Service staff by email - firstname.lastname@example.org
Once approved simply post your item together with the original receipt to:
2 / 16 Bungan St
Mona Vale NSW 2103